We wanted to provide you with an update concerning Raptor Scientifics business continuity in response to the COVID-19 (coronavirus) pandemic.
As you know, the coronavirus presents an unprecedented and evolving situation. As we continue to monitor and respond to all developments, we want to reassure you that Raptor Scientific has the necessary plans in place to continue operating while protecting the health and well-being of our valued employees, customers and business partners. We have implemented new guidelines set forth by the CDC, as well as the state and local authorities. We will continue to monitor the changing situation and comply with public health requirements.
Although we have implemented a temporary employee travel ban, we are continuing to manufacture our highly accurate mass properties measurement instruments and our highly safe Igniter Circuit Testing instruments.
Our Mass Properties Measurement Laboratory in CT remains open for service and support during this difficult time. We are confident that we will continue to ensure customer service and technical service excellence, and we encourage you to contact our support team with any opportunities to help you and your business. Normal business hours are Monday through Friday, 8:00 am through 5:00 pm Eastern Time. Our contact numbers are phone: 860-829-0001 and fax: 860-829-0005. You can also continue to reach us by email using individual addresses or by the following
general email boxes, which remain monitored. Customer Service: firstname.lastname@example.org Sales: email@example.com
Our CA division is taking precautionary measures in accordance with guidance from government and public health authorities. Current guidance from the State of California Executive Order N-33-20, dated March 19, 2020, is to shelter in place until further notice. Although limiting certain activities, we are designated as an Essential Workforce and are maintaining business operations to the best extent possible to support our customers.
To reduce risk of potential transmission while maintaining business operations, our CA location has instituted the following policies:
- Updated Social Distancing Protocol per new Alameda Health Order NO. 20-04 dated March 31, 2020 for onsite workforce
- Working Remotely; team members continue to work collaboratively and are available to connect with customers by phone and email.
- Travel Restrictions; all travel to customer sites is canceled until further notice. Should any mission-critical event occur, will make every attempt to support our customer needs with available personnel.
As the COVID-19 situation evolves we will continue to monitor all programs and provide you with the most current and updated information possible which impact you, our customer. We will do our very best to maintain your critical support needs throughout this crisis.
We are dedicated to supporting our valued customers and suppliers and our thoughts are with all those affected by the coronavirus pandemic.